Owl Security Services Ltd 01443 224695 FIRE & SECURITY SYSTEM SPECIALISTS
Intruder Alarms CCTV Access Control Perimeter Fire Alarms Leasing News Contact
Head Office

CUSTOMER SERVICE

Specifying security systems is a responsibility that should be taken very seriously indeed. However, like any service industry, electronic security has its fair share of cowboys and incompetents. There are also those who should know better but specify less effective systems where their interest in security lies solely in their motivation for profit and perhaps their own career advancement. So if you're looking for security, tread very carefully, check the facts and read the small print before you sign anything. A low outlay might seem attractive but it might be followed with high on-going costs.

After sales service is seen as the 'cash cow' by many installation companies. The need for systems to be covered by a maintenance contract for compliance with standards and insurers insistance can leave the custmer vulnerable. For example, you think you might have a problem with your system or you are unsure how to retrieve information or change a code. You ring the company to ask for help and you can only speak to a call centre. Yes, they can send an engineer but otherwise they can't help you. How frustrating, all you want is the answer to a simple question, just a little guidance on using the system. Well your paying enough in maintenance so you agree they should send an engineer. When he arrives he tells you you are pushing the wrong button. He's gone in a few minutes and you receive a (rather large) bill because it is 'user error'. Costly mistake for you, very profitable for the company.

A BETTER WAY

We are different because we do not see a phone call seeking help as a reason to book a call. We always enquire what the problem is to see if it can be resolved without the cost of an engineer calling. We will even arrange for an engineer to phone you back if there isn't one available to speak to you at the time.

COMPANY PROFILE

Ownership: Privately owned by the Directors and established in 1980.

Type of Business: Design, sale, supply, installation and maintenance of CCTV Systems, Intruder Alarm Systems, Electronic Access Control, Perimeter Security Systems and Fire Alarms.

Client Base: Widespread client base which includes large and small companies and organisations, private individuals, clubs and the public sector. A large number of clients have engaged us to carry out work at more than one site. For one client alone we have installed in excess of 30 CCTV systems. For another client we have installed in excess of 300 intruder Alarms together with a number of CCTV systems.

CCTV Systems: We can supply equipment from most C.C.V.E. manufacturers. To date, the largest C.C.T.V. system we have installed at one site incorporates 65 Cameras (both colour and monochrome) and consumed in the region of 10,000 metres of coaxial cable.

Perimeter Security Systems: We are Accredited Dealers for PulseSecureTM Electrified Fence Systems which can interface with C.C.T.V. and Intruder Alarms etc. Perimeter


INTRUDER ALARMS

ELECTRIFIED SECURITY FENCES

CLOSED CIRCUIT TELEVISION

ACCESS CONTROL SYSTEMS

FIRE ALARMS

We have earned the right to call ourselves professional as we have been trading since 1980. We have utilised our vast wealth of experience to bring you factual information to assist you in seeking solutions to your security problems. Our premises include a showroom with a working display of CCTV and Intruder Alarm equipment to allow our customers to see and try before they purchase. We have also set up our CCTV for internet viewing so we can call on you and demonstrate just how good the results  are. This is just a small part of our desire to show things as they really are. With a FREE Car Park just 25 Metres away, we are easy to visit.

We are committed to providing the most economically advantageous systems, particularly when due consideration is given to the importance of 'whole life' costs. We do not subscribe to cheap now and pay later.

We use the best and most reliable equipment that is fit for purpose for the specific application and we make no apologies for not gambling with our customers security and safety.

SECURITY IS OUR BUSINESS 100%, not just a part of it and we take it very seriously. We understand electronics and we understand security and therefore we are able to competently specify reliable systems and equipment with confidence which will achieve the all around desired results.

We have installed and maintain systems in most types of premises for many categories of business, including the following:

Accountants - Amusement Arcades - Antique Dealers Architects - Art Galleries - Beauty Parlours - Bike Shops - Bingo Halls - Bookmakers  Boutiques - Bridal Shops  Builders - Building Societies - Car Dealers - Caravan Dealers - Caravan Storage - Caterers - Charitable Organizations -  Children's Nurseries - Churches Cleaning Supplies - Clinics Clubs - Community Centres - Convenience Stores - Day Centres - Dentists-Doctors Surgeries - Engineering Works - Estate Agents - Factories - Farms - Fisheries - Florists - Garages - Golf Clubs - Groundwork Contractors - Hairdressers - Insurance Agents -Jewellers - Joinery Workshops - Leisure Centre's - Local Authorities - Loft Converters -Meat Processors - Motor Parts Dealers -Mobile Phone Dealers - Motor Home Dealers - Motor Repairers - Offices -Oil Storage Depots - Opticians - Pharmacies -Portable Building Hire - Post Offices - Public Houses Restaurants -  Schools - Scrap Dealers -Shop fitters - Shops - Solicitors -Steel Fabricators - Storage Facilities - Takeaways - Tool Hire - Transport Depots - Travel Agents - Tyre Dealers - Veterinary Surgeons - Warehouses- Watchmakers etc.

COMMERCIAL & DOMESTIC

Electronic Security & Surveillance System Installation & Maintenance

WE OFFER A FREE  SITE VISIT FOR A SECURITY SURVEY AND ADVICE.

WE WILL PROVIDE YOU WITH A DETAILED SPECIFICATION AND QUOTATION WITHOUT ANY OBLIGATION WHATSOEVER.

'It’s not prudent to decide on price alone. Whereas it is not wise to pay too much,  it can prove disastrous to pay too little.'


We are committed to providing the most economically advantageous systems, particularly when due consideration is given to whole life cost.’

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REALLY, IT’S ALL ABOUT TRUST…


WHO CAN YOU TRUST TO:


1/ HAVE A WEALTH OF KNOWLEDGE BASED ON YEARS OF EXPERIENCE


2/ CARRY OUT A PROFESSIONAL SECURITY SURVEY


3/ GIVE THE RIGHT APPROPRIATE ADVICE


4/ SPECIFY A SYSTEM THAT WILL BE USER FRIENDLY AND PRACTICAL WITH A LONG LIFE EXPECTANCY


5/ PROVIDE A QUOTATION BASED ON TRUE COSTS


6/ USE QUALITY RELIABLE EQUIPMENT WHICH IS NOT SELECTED PURELY ON A COST BASIS

7/ TAKE THE TIME TO CARRY OUT INSTALLATIONS WITH CARE


8/ CARRY OUT ALL WORK WITH OWN EMPLOYEES


9/ BE FULLY INSURED, INCLUDING ‘FAILURE TO PERFORM’


10/ BE THERE WHEN NEEDED


11/ PROVIDE HELP AND ADVICE OVER THE PHONE


12/ CARE ABOUT THEIR CUSTOMERS SECURITY





If a company is prepared to offer FULLY COMPREHENSIVE MAINTENANCE on an annual basis with the customer free to choose whether they wish to renew, it demonstrates that company’s confidence in the reliability of the systems they install.

PulseSecureTM Perimeters

Accredited Dealer

 Owl Security Services Ltd    Registered in Wales Company Number 1523133   Directors Alexander Jenkins   Vat Registration No 331195969

Web Site Developed In house                  © Owl Security Services Ltd 2013

Whereas every effort has been made to ensure the accuracy of the information given in good faith we cannot be held responsible for any errors or omissions.

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